We do not refund for change of mind or lack of expertise for use of product. We do not exchange colors for change of mind.
Returns for refund will only be accepted if the product is faulty, received in error or differs dramatically from the description supplied by us.
We may accept returns for other reasons at our discretion. Returned goods must be in its original condition and include all the original packaging. If you believe your product is faulty or you wish to return your goods for other reasons, please email our customer service department as soon as possible – include as many details as possible about the order and the problem with the goods (with pictures).
Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse.
Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.
Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will refund the product free of additional freight charges.
We do not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postage receipt in return parcel.
Our returns policy only covers the items purchased from this website. We do not accept returns on overly used products or products not purchased directly from other suppliers.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning goods.
Please report any incorrect, missing or damaged items received from us as soon as possible. This can only be done by Email and should be attentioned to ARITAUM Customer Service.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within 60 days of receiving your original notification that you would like to return the goods. Refunds will only be made to the original credit/debit card used for purchase.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.
We own the title of any extra goods shipped with your order that have been dispatched in error.
There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.
If you have any further questions, please contact customer service on:
Email : firstname.lastname@example.org